Chauffeur Hire Terms And Conditions

Almass Prestige Chauffeur Terms & Conditions

Your statutory rights are not affected by these terms and conditions.

Minimum charge 4 hours.

All our prices are quoted in pound sterling.

All prices are exclusive of VAT at 20%.

All hire charges are rounded up to the nearest 30 minutes.

All parking and entrance are chargeable at costs.

Tolls and congestion zones are not included.

Your booking charge may be subject to additional waiting time and car park.

All cancellations must be within 72 hours’ notice (if payment has not been made), Cancellations where payment has been made is subject to 50% charge. 

All bookings fees must be paid in 72 hours prior to departure.

All hiring starts from the exact pick up point to the exact destination entered only.

We operate a no smoking policy in all our vehicles.

Almass Prestige accepts no responsibilities for any loss or damage to any property or luggage carried in the vehicle however such loss occurs.

Our chauffeurs will travel using the most appropriate routes unless instructed otherwise at the time of booking.

Almass Prestige accept no responsibility for bodily injury or death or sickness to the signatory of the contract or any other person except where such death or injury is caused directly by a member of Almass Prestige.

Almass Prestige will make every effort that our chauffeurs arrive on time, however we cannot take responsibility for unforeseen circumstances i.e. Traffic delays, accidents, breakdowns, severe weather conditions, strikes or road works.

Almass Prestige will endeavour to provide the vehicle you request. However, in the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

When the client desires to travel to a particular place the chauffeur will travel by the route which is in his/her opinion is the most suitable at the time.

Almass Prestige may increase charges on bank holidays and other occasions and shall inform all concerned of such charges in advance.

Any bookings made for the 24, 25, 26, 31 December and 1 January will attract an additional charge of 100% on prices published and quoted by other communication methods.

Almass Prestige resumes the right to use sub-contractors. We occasionally have to subcontract work out to other companies; however, we only use subcontractors that have the same high standard as ourselves thus ensuring to our customer the same excellent service we endeavour to provide.

Lost Properties

Almass Prestige will keep a “lost property book” at the office, and will endeavour to return any lost items in our vehicle(s) or sub contracted vehicle(s) to all Clienteles (there may be additional charges for this services).

Bookings

Almass Prestige will require the lead names of client they are driving.

Any quotation provided by Almass Prestige is not a confirmed booking until the applicant has confirmed the booking with Almass Prestige via email to: info@almassprestige.co.uk or via Phone 0208-222-6524

All job invoices and receipts will be provided on payment via email or post.

By supplying your email address and contact details you permit Almass Prestige to contact you via email, in return we promise this information is kept by Almass Prestige and is only used by us to service the applicant’s request.

Business & Personnel Accounts

Prior to making any Bookings for any Account Services, the Customer must first open an Account with Almass Prestige. (Please fill in the PDF contract form)

Business or personnel accounts can be set up with credit and debit cards or alternatively direct debit as a method of payment.

Invoices are issued in UK sterling

Cheques must be made to Almass Prestige

All applicants for opening an account with Almass Prestige must provide two references required to check creditworthiness.

Personnel accounts customers must also provide two recent utility bills.

All account charges incurred shall be invoiced after each booking or on the last working day of each month.

As a condition of opening an account with Almass Prestige the applicant must agree to pay all invoices within 7 days from the date of invoice.

Late payments will incur interest charge of 5% on daily basis.

At the time an account is authorized, Almass Prestige may set a Credit Limit.

In the event that the applicant has exceeded the Credit Limit agreed, Almass Prestige may at its absolute discretion withhold the Service from the applicant.

It will be the duty of the applicant to ensure that the use of the Service is operated within the Credit Limit.

Termination of Account

Either parties may be able to terminate this Agreement by providing one month written notice.

Without prejudice, Clienteles are in breach of any of the ‘Terms & Condition’ of this Agreement, Almass Prestige shall have the right to terminate this Agreement or suspend certain provisions of Services, or suspend the Clienteles Account facility, immediately with or without formal notification.

When an Account is terminated, by any means whatsoever, the Customer shall pay to the Company all outstanding Charges which are owed to Almass Prestige as at the date of termination.

Non-Accounts

Almass Prestige resumes the right to request for a full payment or a deposit when (making a Non-Account booking).

All Non-Account bookings can be made by BankTransfer, credit card and debit card and a 30% payment is required in advance. However, a full address for the booking must be connected with the applicant making the booking.  A credit/debit card preauthorization may still be required when making contact with your chauffeur.

Payments

If there are any changes or variations including extra mileage to the journey other than what was agreed at the time of booking, the clientele shall be charged extra in accordance with the pricing structure on our website (e.g. extra mileage, hourly rate & Waiting time).

Upon mutual agreement of charges for services to be provided please note the following:

payment shall be required 24 hours prior to travel date by bank transfer, credit or visa card.

Any changes to the original agreement shall be charged accordingly.

As Directed

Prices quoted for A.D (as directed) rate include multiple stops and waiting time, (Allowing 10 miles per hour only). The usage of the car is restricted to a 10-mile radius from pick-up location. Any mileage thereafter is charged at an additional per mile rate (please request quote before journey). Airport transfers are not normally included in the A.D (as directed) hire and are charged in addition to the standard rate.

No Shows

If the customer does not appear at the time and place designated at the pickup point, the charge will be raised at the full rate quoted for the original booking or any monies paid will be non-refundable.

Disorderly behaviour

Almass Prestige reserves the right to refuse travel to anyone that is deems to be a nuisance or danger to any passengers or any member of Almass Prestige

Clients are fully responsible for all damages they cause to the interior of the vehicle and will appropriately be billed for repairs carried out such as valeting needed to return the car to the condition it was originally hired in.

Airport Transfers

Flight details helps us give you a punctual service. We make every reasonable attempt to monitor your flight times, however we are unable to access reliable information until shortly before departure or scheduled arrival times.

If your flight is delayed, you should make immediate contact with Almass Prestige to notify us, so that we can adjust our schedules and rearrange drivers. We allow a waiting time of 30 minutes for domestic flights and 45 minutes for international landings free of charge.

However: if for any reason you are unable to get in touch with your driver then please contact the office immediately on: +440208-222-6524

Our meet and greet system will ensure that your chauffeur will be waiting for you as soon as you enter the arrivals terminal or a meeting point agreed at the time of booking. Your chauffeur will be holding up a name board with your name on it along with your name and Almass Prestige logo

We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to any changes.

Almass Prestige shall not allow under any circumstance luggage i.e. suitcases and such to be placed inside the vehicle.

The maximum seating capacity of the vehicle is determined by Almass Prestige, and should not be exceeded. It is the clientele responsibility to ensure that any children or passengers under the height of 4’6″ are secured within a booster seat or protective child seat as appropriate. (please note there is an additional charge of £4.00 for the supply of a child seat).  

Complaints

In the unlikely event that you are not satisfied with our services, all complaints must be notified in writing to Almass Prestige within 14 days, Almass Prestige treats all complaints with the utmost seriousness and our aim would be to resolve the issues in a fair and amicable manner

Disputes

In the event of any dispute concerning the calculation by Almass Prestige of its charges, such dispute shall be notified to Almass Prestige by the client within 14 days of the invoice being presented. In the event of no such notification being received by Almass Prestige, the client shall accept the amount as being properly calculated and due.

In the event of there being any disputes regarding the interpretation of Terms and Conditions relative to the agreement, Almass Prestige decision shall be final and binding upon the Customer.

Alter Terms & Condition

Almass Prestige reserves the right to alter or vary ‘Terms & Conditions’ at its absolute discretion upon giving reasonable notice to the Clientele and without prejudice to the generality or the aforesaid Almass Prestige reserves the right to change tariff charges.

No representations or variations in or additions to these ‘Terms & Conditions’ or warranty given by any person acting or purporting to act on behalf of Almass Prestige shall have any force or effect whatsoever unless confirmed in writing by an authorised representative of Almass Prestige

Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

Contact Us